Frequently Asked Questions
If you have questions that may need answering about dedicated servers have a look here in our FAQ's.
If you have any more questions submit an FAQ here or call us 0800 4584545.
Solutions- Is backup available?
- What amount of bandwidth do you get per calendar month?
- How much is additional bandwidth?
- How do I calculate the amount of bandwidth Im using per month?
- Do you provide firewall options?
- Can I get additional IP addresses?
- Can I buy my Microsoft Windows Server Licences elsewhere and give them to you?
- I want to run Windows SQL on my server, what licence will I need?
- What software comes as standard with the server?
- What flavour of Linux do you use?
- Where do you house your servers?
- Is there a demo control panel I can have a look at?
- Can I save money by paying annually?
- How many sites can I put on the server?
- How long will it take to get my server online?
Is backup available?
Yes. We offer three different levels of backup protection, designed to suit the needs of all businesses and budgets: Standard daily or weekly backup, and Advanced Veritas backup. Click here for full information on Backup solutions.
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What amount of bandwidth do you get per calendar month?
From 50Gb per calendar month, but additional bandwidth is also available, should you need more - see How much is additional bandwidth? for more information.
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How much is additional bandwidth?
Should you use more than your allocation of bandwidth a month you will be billed just 1 penny for each additional 1MB unitthat you use.
You can view your monthly bandwidth statistics simply by logging into the control panel for your account or alternatively if you envisage an necessary increase due to an marketing activity you are doing you can simply order your bandwidth in advance and dramatically cut costs, simply call us up and we can make the changes.
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How do I calculate the amount of bandwidth Im using per month?
Simply by logging into your control panel. We monitor your bandwidth usage round-the-clock using cutting-edge Multi Router Traffic Grapher (MRTG) technology, which is capable of sorting bandwidth usage by day, by week or by month.
To calculate your monthly usage simply add the Average IN and OUT values displayed on the MRTG diagram. Then multiply this figure by 0.3348. The end result will give you your transfer rate per month, measured in gigabytes (Gb’s).
For example, if it displays 42.9 IN and 14.3 OUT the calculation is as follows:
42.9 + 14.3 = 57.2 kb/s
57.2 x 0.3348 = 19.15 Gb's/per month
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Do you provide firewall options?
Yes. we offer four different levels of firewall protection, designed to suit your varying business needs: Shared Firewall, Software Firewall, Managed Firewall and Dedicated Firewall solutions.
For further information on Firewalls click here.
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Can I get additional IP addresses?
Yes, additional IP addresses are available for SSL, custom application, online banking applications etc. They come in bundles of 4, 8 or 10 and start at £75.00 for 4 .
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Can I buy my Microsoft Windows Server Licences elsewhere and give them to you?
This is possible but thanks to the Microsoft SPLAR agreement that UKFast have, licences are now more affordable.
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I want to run Windows SQL on my server, what licence will I need?
There are 2 ways of running a SQL database:
1. You can buy a license for a dedicated machine.
2. Or, you can run it off a shared machine with an existing license. This is certainly a cheaper solution but there is the possibility of other users slowing it down, which won’t happen on a dedicated machine.
Call 0800 4584545 to find out the best prices possible.
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What software comes as standard with the server?
The following high-performance software will be installed on your systems as standard:
| Software | Description | Windows | Linux |
| MySQL | A comprehensive, open-source database server |  | |
| PHP | HTML embedded scripted language used to create dynamic web pages | | |
| CGI (Perl) | A useful interface that allows web servers to perform data functions and interact with users | | |
| Apache | A secure and efficient web server over which you have complete control | | |
| A mail server for fast, effective e-mail | | | |
| Wu-FTPD | A popular FTP server facillitating rapid file transfer | | |
| FTP server | A popular program facillitating rapid file transfer | | |
| VNC Access | Popular, remote connection software for full control over your server | | |
| ASP | An application enabling the creation of interactive web content | | |
| CDOSYS | An integrated e-mail component for use with ASP scripts | | |
| IIS | A secure and efficient web server over which you have complete control | | |
However, this may change when there are new offers - you may end up with MORE inclusive softwares.
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What flavour of Linux do you use?
We install Fedora Core as standard. Designed for today's commercial environments we believe it offers our customers a reliable, secure, high performance platform from which to run their e-business.
As an alternative, we are able to provide Debian.
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Where do you house your servers?
We house our servers in the top 2 data centres in the UK, Telehouse Europe - London and MANOC - Manchester, facilities that are unsurpassed in the arena of data centres.
All our dedicated web hosting facilities are designed to provide optimum-operating environments, including controlled temperatures and humidity levels and state-of-the-art security systems.
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Is there a demo control panel I can have a look at?
Yes there is. Developed in-house exclusively for dedicated servers customers, you can view the GraphiteRack control panel at http://demo.graphiterack.com. Use it to view bandwidth statistics in real time, configure server monitoring, read e-mail, log support calls, control search engine submission and more!
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Can I save money by paying annually?
Yes you can. If you pay for a year upfront we offer free set-up as standard, which means that you end up paying the equivalent of ten months instead of twelve, thereby getting 2 months free.
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How many sites can I put on the server?
This will depend on your requirements, obviously the less space you allocate to your websites, the more you can fit on your server, and vice versa.
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How long will it take to get my server online?
We keep a good quantity of servers in stock, which means we will have your server online within 5 working days of receiving your order, we keep you informed every step of the way.
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Can you notify me if there is a problem with the server?
Yes, we offer an enhanced server monitoring solution that allows you to be notified via SMS should your server fail. you choose between Single Service Monitoring or Multiple Service Monitoring.
Click here for more information on Server Monitoring.
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